To us it’s personal.

Support Manager, Informatics

Covance 5/10/2019 12:39:19 PM
JOB ID: 31337 Category: Information Technology
Bangalore, India



Job Overview

* Partner with internal and external clients to understand their challenges and pain-points and translate business needs into elegant and workable solutions that align with Covance Informatics' performance and compliance guidelines.
* Actively engage with business teams and manage their Incident tickets, Service requests and other adhoc requests pursuant to Covance guidelines to meet SLAs; generate periodic support metrics to measure improvement over time.
* Coordinate and manage development, validation, and deployment efforts for Informatics solutions including appropriate documentation.
* Provide estimates for development, validation, and support for Informatics projects and manage to those estimates to deliver within budget and time.
* Coordinate with other IT functions including external development partners.
* Coach, mentor and manage direct reports, if any, as well as project teams.


* A Bachelor's degree in computer science, information systems, life sciences, or a related discipline.
* A Master's degree is preferred but not required.


* 5+ years of development and support Experience in enterprise-grade IT systems.
* Hands-on database (Oracle, MS SQL Server or PostgreSQL) Experience and SQL proficiency.
* Experience in the following:
* Java web based technologies, .Net, Node.js is a plus.
* Experience in big data technologies, with HBase and Spark preferable.
* Experience working with Windows/Unix/Linux administration.
* Experience with web server (IIS, Apache), reverse proxy and API gateway configuration and support
* Experience using RESTful web APIs and web-based application security
* Experience with DevOps automation using Bamboo or Jenkins and Docker containerization

* Excellent communication skills and ability to work with diverse user communities and software development teams.
* Understanding of clinical study execution and familiarity with electronic systems for clinical data collection.
* Expert trouble-shooting skills for data systems and complex software applications.
* General problem solving skills, versatility.
* Willingness to work on challenging but also practical problems.
* Obsessive attention to detail, passion for the end-user Experience .
* Ability to grow and develop a team and effectively manage team performance.
* Humility, team spirit, and a constructive, enabling and nurturing personality.

Position Type: Full-Time

Location: Bangalore, IND - India


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).