To us it’s personal.

Customer Service Program Specialist

Covance 4/30/2019 4:30:50 AM
JOB ID: 30380 Category: Administration Clerical
Durham, North Carolina



Job Overview

A career at Covance provides our employees the unique chance to create an immediate impact and difference in our patient's lives. Joining Covance will offer a rewarding career, an opportunity to work in a high-energy & collaborative work place, along with access to comprehensive benefits. As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner.

We are currently hiring Program Specialists for our Durham, NC office.

The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Covance. After comprehensive training, you will respond to requests from patients and healthcare partners. Additionally, you will also be in constant contact with medical insurance companies to help them understand and navigate the complexities of insurance coverage for a prescribed therapy. He/She needs to be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customers. In addition, he/she is proficient and knowledgeable about all the services provided on their assigned program(s).

This is your opportunity to have an exciting career while making a difference in people's lives.

Responsibilities include but are not limited to:

* Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners.
* Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures.
* Conduct insurance research on behalf of patients to determine if they are eligible for prescribed therapy.
* Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.
* Become an insurance market expert to to educate patients on all options available.


* High School Diploma or GED required.
* A Bachelor's degree or evidence of continual work towards a degree strongly preferred.


* One or more years of customer service, volunteering, or other customer facing Experience s is preferred with a Bachelor's Degree
* Without a degree four or more years of healthcare or customer service work Experience is preferred with a High School Diploma or GED .

Position Type: Full-Time

Location: Durham, NC - North Carolina


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).