To us it’s personal.

Assistant Manager, Clinical Labs

Covance 4/22/2019 5:01:15 AM
JOB ID: 30041 Category: Other
Bangalore, India



Job Overview

* Ensure appropriate resources available providing day to day supervision of the Team in order to deliver tasks according to procedural requirements and agreed upon service levels
* Develop, train and coach the team based on procedural and development requirements
* Coordinate and monitor individuals progress to ensure achievement of Quality, Cost and Delivery performance metrics
* Ensure the consistent implementation, use and review of SOPs by maintaing the same standards across all client teams
* Publish and communicate performance metrics and take appropriate actions when needed
* Accountable for the Teams performance, requiring timely communicating of issues to management
* Monitor, track, manage and ensure resolution of all customer complaints, service failures, issues and concerns taking corrective and preventative actions where appropriate. Robust actions must be taken to ensure the same service failure does not reoccur
* Ensure effective and timely adherence to management communications, meetings and procedures
* Complete thorough, timely and well-documented performance evaluations providing objective feedback to the individual team member


* An advanced degree


* Minimum of 5 years relevant industry Experience
* Minimum of 2 years management Experience
* Ability to influence internal partners
* Ability to deliver consistent team performance
* Ability to coach, train and guide individuals to ensure optimal team performance
* Demonstrated strong customer service skills
* Excellent written, verbal, and interpersonal skills
* Strong planning and organizational skills

Position Type: Full-Time

Location: Bangalore, IND - India


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).