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Operations Supervisor - Contact Center

Covance 11/27/2018 4:49:53 PM
JOB ID: 23567 Category: Consulting
Gaithersburg, Maryland

   

 

Job Overview

Operations Supervisor – Contact Center - Gaithersbur, MD

A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient's lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. With the support of exceptional people from across the globe and a vast array of career options, you'll be empowered to own your career journey with mentoring, training and personalized development planning. As a Covance employee, your work will be meaningful, the patient outcomes are real, and the results are lasting.

Our mission is to help our clients bring the miracles of medicine to market sooner -- join us for your next career move.

We are currently hiring an Operations Supervisor for our office. This is your opportunity to have an exciting career while making a difference in people's lives.

The Operations Supervisor - Contact Center Is Responsible For:

* The performance management of their direct reports.
* Delivery on the assigned program.
* The continued growth and improvement of the health of the program as a whole.
* Data analysis, identifying trends, and providing proactive solutions and recommendations.
* Seeking a leader, a self-starter, who will take initiative working with various groups within the organization to drive our mission.

Education/Qualifications

Required Education

* High School Diploma or GED required.
* A Bachelor's degree or evidence of continual work towards a degree strongly preferred.

Experience

Required Experience

* Minimum of 4 years of customer service, volunteering, or other customer facing Experience is preferred with a Bachelor's Degree.
* Without a degree, 8 or more years of healthcare or customer service work Experience is preferred, along with a High School Diploma (or GED).
* Prior supervisory Experience is an added plus.

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.


Position Type: Full-Time

Location: Gaithersburg, MD - Maryland



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Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit www.gettinghired.com or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).