To us it’s personal.

Account Director

Covance 11/20/2018 5:50:17 PM
JOB ID: 25715 Category: Consulting
Chicago, Illinois



Job Overview

The Account Director is responsible for developing, maintaining, and expanding client relationships while overseeing the operations of assigned programs, which includes ensuring the performance of PSS operations staff through service delivery, customer service, and operational efficiencies. This includes leading the strategic functions of PSS programs, identifying client needs, and serving as a consultative advisor to clients on market access strategy, reimbursement, patient assistance and other programs offered by the business. The Account Director also is responsible for maintaining and securing additional business for the business, which includes providing subject matter expertise, writing proposals, participating in calls and sales pitches, and other activities. The Account Director shares the responsibility for active leadership of the business and may be assigned other activities. The Account Director is responsible for managing the performance of Program Managers, Service Delivery.


The Account Director is required to hold a Bachelor's or graduate degree (preferred) in business, management, public health, or other relevant discipline from an outstanding program. The Account Director will have knowledge of market access, the biopharmaceutical industry, contact center operations, CMA business lines, and project management, including managing staff, budgets, timelines, scope of work, and deliverable development.


The Account Director has extensive Experience at Covance, or in a very similar environment, managing client accounts and staff. Typically has eight or more years of relevant Experience in healthcare reimbursement, healthcare contact centers, healthcare program management, or a field closely related to PSS services.

The Account Director should have:

* excellent oral communication, writing, and presentation skills
* excellent management and leadership skills
* exceptional time management skills and excellent ability to prioritize
* very strong coaching and mentoring skills
* the ability to motivate and lead people
* excellent interpersonal and management skills including negotiation skills and the ability to work independently as well as provide leadership in a team-based environment
* excellent judgement in managing client, project, or personnel issues
* the ability to direct programs with the needs of our clients' strategies in mind
* excellent analytical and problem solving skills, solution oriented
* the ability to work effectively through influence and collaboration
* the ability to manage multiple programs, projects, tasks and staff members
* the ability to adapt to and work with ambiguity
* the ability to see the big picture and focus efforts around it
* very strong knowledge of business protocols, financials and acumen
* an understanding of the contact center database and reports
* an advanced level of computer skills and the ability to navigate between programs and web sites.

Position Type: Full-Time

Location: Chicago, IL - Illinois


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).