To us it’s personal.

Employee Relations Senior Specialist

Covance 11/5/2018 12:23:16 PM
JOB ID: 24421 Category: Human Resources
Bangalore, India



Job Overview

The Employee Relations Specialist II will provide guidance and direction to managers and employees regarding non-complex, routine issues as part of the Employee Relations Center of Excellence (ER CoE) team. This position is an intermediate level position and is responsible for managing ER issues and case documentation. The ER Specialist II will also serve as an escalation point for complex workplace conflicts, concerns, and investigations. This individual will also be responsible for the coordination of leadership development programs offered by the CoE.

Essential Job Duties:

* Advises and counsels managers on routine performance issues and early stage coaching with the intended goal of growing manager's expertise in this area. May assist in resolving employee/manager issues before they escalate into more serious disagreements or performance issues.
* Leads managers in developing appropriate documentation to support the coaching process.
* Conducts ER investigations and consult with the ER manager and Legal
* Responsible for tracking and analyzing ER metrics.
* Advises on disciplinary and other formal processes in accordance with Covance policies and appropriate regulatory guidelines.(i.e. attendance issues, failure to follow SOPs, quality issues)
* Leads and/or participates in various employee relations projects and activities.
* Partners with HR Business Partners, Legal and Business Leaders to solicit feedback and make recommendations for the continuous improvement of the Employee Relations CoE.
* Contributes to communication and change efforts with HR, Legal, Business Leaders, Managers, and Employees that support the vision and value of the Employee Relations CoE.
* Delivers and coordinates skill building training for managers.
* Manages less complex ER cases.
* Formal meeting coordination including interview note taking.

All other duties as required

1. Principal Contacts and Scope of Communications

List the people and functions the position is expected to directly interact with (state frequency of interaction).

Supervisors and Managers

Employees and contingent workers

ER Managers & Directors

Peoples Services Center Staff


External Compliance Agencies

HR Business Partners


Minimum Required:

Level of education required (or Experience level which may be substituted for level of education).

Professional designations/certifications/licenses required

* Undergraduate degree in business, human resources or related subject. Appropriate HR Certification desired (PHR, SPHR, GPHR, CIPD, etc.).


Minimum Required:

* Proven HR and ER Experience with 6-8 years of relevant Experience .
* Knowledge of relevant employment and labor laws.
* Ability to interpret Covance policies and ability to refer managers and employees to relevant policies, tools, documents, etc.
* Ability to maintain confidentiality with sensitive issues.
* Skilled at prioritizing issues that are time-sensitive.
* Awareness of multiple HR disciplines and processes (i.e., compensation, benefits, talent acquisition).
* Competent with case management tools and Microsoft Office.
* Customer service focused.
* Proven organizational skills.

* Effective problem solving skills. Flexibility and willingness to deal with competing priorities and assist others as needed in a team environment.
* Excellent interpersonal skills with demonstrated patience, tact, and respect.
* Demonstrated exceptional verbal and written communication skills.

Position Type: Full-Time

Location: Bangalore, IND - India


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).