To us it’s personal.

Client Svcs Mgr I

Covance 9/7/2018 1:34:41 PM
JOB ID: 23823 Category: Client Services
Madison, Wisconsin



Job Overview

* Manage all aspects of quote, proposal and RFI development for assigned opportunities; adhering to agreed-upon BU-specific and enterprise-wide proposal and pricing processes

* Manage opportunities autonomously, establishes clear timelines to meet client requirement, anticipates obstacles and provides solutions

* Reviews RFP/quote requests to ensure full understanding of client requirements

* Works with Operations, Finance, Account Executives and others to compile proposal response

* Ensures timely delivery of assigned proposals to clients

* Performs data entry into SFDC, CMS, and others databases as appropriate (e.g. updates, proposal number requests and generating both regularly scheduled and impromptu reports) where applicable

* Manage client-facing and senior management-facing activities surrounding assigned opportunities

* Identifies and resolves issues around client inquiry requirements and Covance capabilities

* Maintains appropriate knowledge of the technical and regulatory environments

* Creates and implements new processes as standards to improve business as a result of process projects assigned


Minimum Required:

Bachelors degree in a scientific, business or related field (or equivalent work Experience )


Minimum Required:

* Minimum of 4 years direct CRO/pharma or other business-related Experience preferred

* Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

* Demonstrated computer skills – requires excellent MS Office Experience (specifically Excel, Word, Outlook)

* Demonstrated ability to plan, multi-task and prioritize

* Demonstrated teamwork, communication (written and verbal), and organizational skills

* Proven ability to work independently

* Knowledge of other software applications (i.e. SFDC) preferred

* Ability to work to deadlines

* Strong analytical skills

* Ability to communicate appropriately and effectively with clients and Covance senior management

* Positive attitude and sense of urgency

Position Type: Full-Time

Location: Madison, WI - Wisconsin


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).