To us it’s personal.

Patient Access Advocate - Customer Service

Covance 7/10/2018 3:51:33 PM
JOB ID: 21693 Category: Administration Clerical
Gaithersburg, Maryland



Job Overview

A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient's lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner.

We are currently hiring Patient Access Advocates for our Gaithersburg, MD offices.

The Patient Access Advocate is responsible for helping patients and providers understand and navigating the complexities that prevent them from accessing the therapies they need. You will also serve as a primary contact for representatives and stakeholders from pharmaceutical companies involved in monitoring and understanding insurance coverage trends and policies. The Patient Access Advocate will own issues from start to finish by providing case management and reimbursement support to programs within Covance. After comprehensive training, you will respond to requests from patients and healthcare partners and build ongoing relationships ensuring that once a patient is on therapy they remain adherent.

This is your opportunity to have an exciting career while making a difference in people's lives.

* Proactively build trusting relationships with patients, providers, or other stakeholders ensuring their best interests are met.
* Act as a patient advocate ensuring all existing barriers impeding a needed therapy are identified and necessary steps are taken to remove them.
* Manage and respond to incoming calls and determine how best to meet the needs of the customer.
* Provide oversight and guidance on the transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
* Assist with the training of new Patient Access Advocates.


* High School Diploma or GED required.
* A Bachelor's degree or evidence of continual work towards a degree strongly preferred.


* Two or more years of customer service, volunteering, or other customer facing Experience is preferred with a Bachelor's Degree.
* Without a degree four or more years of healthcare or customer service work Experience is preferred with a High School Diploma or GED.

Position Type: Full-Time

Location: Gaithersburg, MD - Maryland


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).