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Senior Client Services Manager

Covance 7/6/2018 5:18:09 PM
JOB ID: 21427 Category: Client Services
Madison, Wisconsin

   

 

Job Overview

The Client Services Content Manager is responsible for good stewardship of the client-facing response library, with the overall mission to support the global commercial organization by facilitating and writing responses that are consistent, compelling and award winning in terms of new business. The position requires core competencies in editing, writing, information management and collaborating with stakeholders from various groups to provide accurate/validated information and data about the company.

* Manages proactive, thoughtful stewardship of company-wide response library content and templates
* Writes content for Qvidian document types.
* Edits content provided by subject matter experts.
* Ensures that content reflects corporate branding and identity.
* Will own, establish and maintain content metadata to make library content easy to search, retrieve and use.
* Establishes and executes processes for content management, including accuracy in subject matter and compliance with corporate policies.
* Identifies and resolves issues around client inquiry requirements and Covance capabilities
* Maintains appropriate knowledge of the technical and regulatory environments
* Monitors and implements constructive feedback from the user base.
* Administers users and maintains application and content security.
* Coordinates with the IT department and Qvidian Business Application Manager to ensure any technical concerns are addressed.
* Contributes to assigned RFI/RFP process improvement projects and supports implementation as defined and assigned by management
* Performs quality control activities for peers and less Experience d staff

Education/Qualifications

Bachelor's degree in a scientific, business or related field (or equivalent work Experience ) preferred

Experience

Former Experience within proposal environment required

Strong background at CRO/pharma or similar role needed


Position Type: Full-Time

Location: Madison, WI - Wisconsin



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Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit www.gettinghired.com or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).