To us it’s personal.


Covance 7/2/2018 2:28:16 PM
JOB ID: 20973 Category: Client Services
Harrogate, United Kingdom



Job Overview


If you want to advance your career in Nutritional Chemistry & Food Safety think long term and the possibilities we can offer you: for 90+ years Covance Food Solutions (CFS) have been a leader in serving companies in the food, dietary/vitamin supplement, infant formula, restaurant, animal health and pet food industries.

CFS is a fast-growing, dynamic business, an ISO-17025-accredited laboratory, with a globally harmonized network with sites in the United States, Singapore, and the UK.

Explore this Team Lead job with us and check for yourself what it means to join a team that works with:

* 86 % of top-tier food companies,
* 100 % of top-tier infant formula companies and
* 94 % of top-tier dietary supplement companies


We are currently recruiting for a Client Services Supervisor/ Team Lead to join the rapidly expanding team at our nutritional testing lab in Harrogate.

Acting as the Client Services Ambassador, you will be accountable for coordinating client requests and the continued development of key client relationships, providing timely information and solution for clients (quotations, RFI, proposals, pricing, Covance capabilities, status, sample submission, etc).

In this exciting opportunity, we will trust you to supervise a client facing team responsible for providing project management and daily customer communication. Your responsibilities will include:

* Team coordination: work scheduling, performance evaluation, career development and preparation of training plans.
* Quality control activities for peers and less Experience d staff.
* Training and guidance to less Experience d staff on interpretation of a RFP/quote/protocol.
* Mentoring your team on effective interactions with Clients, Covance Account Executives and other functional areas.

This is a client facing role, actively coordinating and leading client visits and conference calls


Covance has been named among the World´s Most Innovative Companies in Forbes´ 2017 Ranking, and more than 90% of the top 20 global pharmaceutical companies are repeat customers… we can offer you not only a job, but a stable, long-term international career.

You will work cross-functionally, exposed to multiple teams, all of which can offer you venues for career progression and new directions (Sales, Operations, Finance, Legal…)

Education / Qualifications

BS/BA degree in Science, or equivalent degree.


We need you to have demonstrable working direct Experience with food testing or high intensity scientific customer service.

You bring sound knowledge of chemistry and microbiology testing requirements, and ideally team coordination skills.

Important skills for this role are:
- Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact

* Thick-skinned – ability to receive and deliver difficult news
* Demonstrated computer skills – requires excellent MS Office Experience (specifically Excel, Word, Outlook)
* Demonstrated ability to plan, multi-task and prioritize
* Demonstrated teamwork, communication (written and verbal), and organizational skills
* Ability to work independently combining multiple deadlines
* Ability to communicate appropriately and effectively with internal and external clients

Position Type: Full-Time

Location: Harrogate, UK - United Kingdom


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).