To us it’s personal.

Customer Service - Entry Level

Covance 6/14/2018 5:05:30 AM
JOB ID: 20504 Category: Clinical Operations
Dallas, Texas



Job Overview

Get ready to redefine what's possible and discover your extraordinary potential at Covance. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.

Join us as we speed the delivery of groundbreaking therapies and anticipate tomorrow's drug development challenges, creating new possibilities for our clients—and your career.

Covance has entry level customer service job openings as Subject Recruiters at our Dallas, TX facility!

The Subject Recruiter will be responsible for handling all public inquiries pertaining to study participation, schedules, and screening appointments for qualified participants.

Responsibilities associated with this position:

* Enter medical history and demographic information from potential study participants into computerized database
* Communicate study information to potential participants
* Phone screen participants according to the scripts provided for each study
* Schedule screening appointments for potentially qualified participants
* Make recommendations for process improvement
* Assist in training new employees
* Ensure the website and phone system information is accurate and current
* Respond to all inquiries from participants from the Covance CRU email account
* Liaison with screening department in coordinating all necessary screening information needed for recruitment
* Assist with obtaining medical reports from General Practitioners
* Attend out-reach programs to recruit participants
* Participate and assist in developing continuing education plan directed at improving skills and facilitating personal and unit growth
* Notify the Recruitment Supervisor or designee of any concerns or problems in a timely manner

Covance believes that their best-in-class employees deserve first-class benefits. Covance offers an outstanding benefits package including medical & dental insurance, tuition reimbursement, a 401(k) plan with a generous company match, short and long-term disability, and life insurance. Not to mention 21 days of PTO!

At Covance, we help make the miracles of medicine a reality. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career.


* HS Diploma or equivalent


* 1-2 years in customer service or call center
* Knowledge of medical terminology preferred

Position Type: On Call

Location: Dallas, TX - Texas


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).