IT'S NOT JUST
A JOB.

To us it’s personal.

SENIOR CLIENT SERVICES MANAGER, EUROPE

Covance 5/30/2018 6:38:48 AM
JOB ID: 19992 Category: Client Services
Maidenhead, United Kingdom

   

 

Job Overview

Client Services Manager. Proposals. Budgets. Home or Office Based, across Europe. Ph I-IV Clinical trials. Full Service. Flexible Solutions.

COVANCE

Thinking of accelerating your Client Services/ Proposal Manager career?

Then think long-term and the extraordinary possibilities we can offer you at Covance. We have helped the pharmaceutical industry develop:

* More medicines worldwide than any other company, including the top 50 best-selling drugs on the market today, and
* 100 % of all Oncology drugs approved in 2016.

Explore this Client Services/ Proposal Manager job with us and check for yourself why Covance is known to promote 2.5x more employees annually than the average company in the biopharmaceutical sector.

THE JOB

Due to the expansion of Covance´s Clinical Development Services Business, we are looking for our next Sr. Client Services Manager/ Proposals Manager to lead CDS Proposals and Budgeting processes (including full service and insourcing ph I-IV trials).

This is a Europe-wide opportunity: you can be based at any EU country where Covance is a legal entity, and this can be either home or office based.

Acting as Covance´s highest-level consultant/expert POC, we will trust you to support business growth leading strategic and /or complex opportunities autonomously, advising on all aspects of proposals and budgeting.

You will lead a highly talented European team (between 1 to 3 members), ensuring their alignment with the requirements of Covance´s proposal & pricing processes. As their leader, you will:

* Oversee the proposals and budgeting processes, ensuring timely delivery of assigned projects to clients in line with process quality standards
* Review and seek internal expertise, monitor capacities, establish priority setting and team allocation.
* Perform Line Management for your team, including: performance appraisal, merit increase and career development decisions.
* Identify and drive team improvement opportunities, applying analytical tools to process issues, and taking ownership for team process improvement
* Devise training and coaching plans to less Experience d staff on interpretation of a RFP/quote/protocol

We will trust you to lead client-facing & senior management-facing activities surrounding assigned opportunities.

This is a rich role, where you will have the opportunity to collaborate with Operations, Finance, Account Executives to compile proposal response and to lead integration activities with other Covance Client Service teams.

REQUIREMENTS

This role is essential for us: you will make a difference in team development and process improvement. This is why we are looking for someone bringing extensive direct Experience in CRO/biopharmaceutical environment, ideally involved with budgeting and proposal development for Ph I-IV services in Full service and Flexible/Insourcing Solutions.

In lieu of the above Client Service Management Experience , for this role we will consider applications from Covance/Chiltern employees with a strong Leadership & international Line Management background, including demonstrated Experience with performance evaluation and development, Site Council, HR & personnel issues.

Bachelor's Degree in a life science, business, finance or similar field.

Excellent customer service skills: you will be responsible for the maintenance and continued development of client relationships for all team members, troubleshooting issues around client inquiry requirements and Covance capabilities

If you're looking for a role in which amplifying the “voice” of the customer and energizing varied functions to rally around client needs, then Covance is the place for you!

WHAT WE´LL OFFER YOU

Covance has been named among the World´s Most Innovative Companies in Forbes´ 2017 Ranking, and more than 90% of the top 20 global pharmaceutical companies are repeat customers… we can offer you not only a job, but a stable, long-term international career.

You will work cross-functionally, exposed to multiple teams, all of which can offer you venues for career progression and new directions (Sales, Operations, Finance, Legal…)

Education / Qualifications

·

Experience

·


Position Type: Full-Time

Location: Maidenhead, UK - United Kingdom



APPLY TO THIS JOB DOWNLOAD PDF

Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit www.gettinghired.com or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).