To us it’s personal.

ITC Program Assoc

Covance 5/23/2018 8:31:58 AM
JOB ID: 20407 Category: Administration Clerical
Gaithersburg, Maryland



Job Overview

Get ready to redefine what's possible and discover your extraordinary potential at Covance. Here, you'll have the opportunity to personally advance healthcare and make a difference in peoples' lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you'll be empowered to own your career journey with mentoring, training and personalized development planning.

Join us as we speed the delivery of groundbreaking therapies and anticipate tomorrow's drug development challenges, creating new possibilities for our clients—and your career.

Covance is currently hiring a Program Associate onsite at the Gaithersburg, MD location.

The Program Associate will be responsible for:

* Supporting the operations of InTeleCenter® programs including, but not limited to, reimbursement hotlines, patient assistance programs, safety surveillance programs and compliance programs
* Helping patients or providers access the product(s) they need by responding to phone, fax, web and email requests from customers, who include physicians and their staff, hospital staff, pharmacists, patients, family members or friends of patients, distributors, and clients
* Preparing monthly and ad hoc project specific reports
* Assigning work to other members of their team. The Program Associate also serves as a subject matter expert on their programs and is first point of contact for all escalated calls


The Program Associate ideally will hold a Bachelor's degree or evidence of continual work toward a degree strongly preferred. Associates without a degree must have a High School Diploma or GED, and ideally should have six or more years of healthcare or customer service work Experience .


The Program Associate ideally should have at least three or more years of prior healthcare, reimbursement, or other customer service work Experience . Years of prior call center and team leadership Experience preferred. The Program Associate must be comfortable supporting staff by leading, organizing, and establishing program training, and providing guidance as necessary per program guidelines. In addition the Program Associate must have Experience working with data.

Position Type: Full-Time

Location: Gaithersburg, MD - Maryland


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).