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Investigator Support Associate (Contact Center)

Covance 4/16/2018 7:45:21 AM
JOB ID: 18958 Category: Other
Regional, Singapore

   

 

Job Overview

Grow your career with a global organization

Are an exceptional person that prides themselves on providing best in class customer support?

If you are looking for a growth opportunity within a supportive and collaborative team, consider working at Covance as an Investigator Support Associate. In this role, you will:

* Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW).
* Monitor, track, and resolve requisition holds and informing the Manager and the Project Manager of any delays.
* Update internal databases with appropriate information and informing personnel of additional testing needs.
* Act as a liaison for investigator sites and sponsors; communicates investigator site needs when new policies or procedures are discussed.
* Assist and support management in the implementation of global processes and procedures.
* Track and report metrics as determined by management in the agreed timelines.
* Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.
* Act as a liaison for the investigator sites.

Build your skills at Covance

Benefit from our Experience generating more clinical trial data than any other central laboratory in the world. You'll work beside extraordinary people and teams that together help bring life-changing medicines to market.

Why people choose to work at Covance

* Established processes and systems
* A clear path for career advancement in a collaborative setting
* Advanced education and training opportunities
* Exposure to a fast-paced global testing environment

What we're looking for

In this role you will provide exceptional customer support to our clients across Asia Pacific. While external clinical laboratory customer support Experience is preferred, a variety of different industry backgrounds and Experience will be considered for this position as we provide full training to ensure your full success in the role.

Get to know Covance

Covance, the drug development business of LabCorp, is the world's most comprehensive drug development services company. Because of our broad Experience , from early research to commercialization, our more than 20,000 employees from across the globe are in a unique position to supply insights that go above and beyond testing. Our team's impact on healthcare is remarkable. Through their everyday work they've supported 100% of the top 50 drugs on the market and all the oncology drugs approved in 2016. Even though we span multiple businesses, we operate as one, sharing our knowledge to improve our efficiency and deliver on the promise of a healthier world.

Bringing new medicines to market requires bold ideas. That's why we empower our exceptional people with mentoring, in-depth training and tailored career planning. You'll have the opportunity to own your career journey and develop alongside supportive, industry leaders who are passionate about your individual success. At Covance, you'll discover your own extraordinary potential as you explore diverse projects and unique career paths across the drug development spectrum.

Join us and discover your energized purpose as we transform possibilities into reality for our clients—and your career.

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.

Education/Qualifications

* Diploma or equivalent
* Ability to work independently
* Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
* Strong verbal and written skills
* Attention to detail

Experience

* Demonstration of strong contribution to teamwork
* Knowledge of medical terminology


Position Type: Full-Time

Location: Regional, SGP - Singapore



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Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit www.gettinghired.com or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).