To us it’s personal.

RFI Manager II

Covance 4/12/2018 4:04:40 PM
JOB ID: 13398 Category: Client Services
Princeton, New Jersey



Job Overview

**Remote Based Role

The RFI (Request for Information) Manager II for ECD and CDS in Princeton, NJ is an integral member of the Enterprise RFI Response Team.

The mission of the Enterprise RFI Response Team is to efficiently manage information requests within the RFI process, provide accurate/validated Covance information and data, and support the global commercial organization to win new business by writing responses that are consistent, compelling and award-winning.

- Writes effective RFI responses through the management of RFI tools, systems and processes (core competency functions) such as Procurement systems/platforms, SFDC, SharePoint, Qvidian, etc. in supporting Client Services and adhering to agreed-upon BU-specific and enterprise-wide client deliverable processes
- Leads RFI responses autonomously
- Bears primary responsibility for writing core BU RFI responses and contributing to integrated RFI responses, with backup responsibility for adjacent BU RFI responses as assigned
- Ensures response team is developing creative solutions for client inquiries
- Responsible for working with response team members (ex: Client Services team, Operations, Finance, Account Executives and others) to compile information/data required for client deliverables
- Identifies and resolves issues around client inquiry requirements and Covance capabilities
- Maintains appropriate knowledge of the technical and regulatory environments
- Responsible for executing or facilitating internal and external opportunity management negotiations (i.e. pricing, process, resources, etc.)
- Anticipates, detects, promotes quality and process improvement needs in the maintenance and continued development of key client relationships
- Maintains/provides backup for BU response library content and templates as assigned, working with Content Managers, Writers and Client Managers
- Contributes to assigned RFI process improvement projects and supports implementation as defined and assigned by management
- Promotes internal expertise through training and guidance to less Experience d staff on interpretation of an RFI/quote/protocol
- Performs quality control activities for peers and less Experience d staff

Education / Qualifications

Bachelors degree in a scientific, business or related field required


- Minimum of 6 years direct CRO Drug Development related Experience required, clinical development trial Experience preferred
- Previous Experience responding to RFIs, RFPs and RFQs preferred
- Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
- Editing / writing / messaging skills, preferably with previous life sciences Experience
- Demonstrated computer skills – requires excellent MS Office Experience (specifically Excel, Word, Outlook)
- Demonstrated ability to plan, multi-task and prioritize
- Demonstrated teamwork, communication (written and verbal), and organizational skills
- Proven ability to work independently
- Knowledge of other software applications (i.e. SFDC, Proposal Automation) preferred
- Ability to work to deadlines
- Strong analytical skills
- Ability to communicate appropriately and effectively with clients and Covance senior management
- Positive attitude

Position Type: Full-Time

Location: Princeton, NJ - New Jersey


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).