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Senior Manager, Proposals

Covance 3/29/2018 5:37:28 AM
JOB ID: 18750 Category: Client Services
Regional, Nationwide



Job Overview

We are currently in search of an Experience d Senior Manager, Proposals to oversee and advise Proposal staff on pricing decisions/ focused text documents as well as other appropriate responses to customers. The Senior Manager will lead internal and external opportunity management negotiations (i.e. pricing, proposals, process, resources, etc), developing strategic solutions. The Senior Manager will also act as the US Oncology Proposals department leader to internal/external customers but not limited to the following:

* Builds processes and teams within the global Oncology Budgets & Proposal team that are focused and equipped to deliver proposals and re-bids; ensuring team adheres to proposal and pricing processes requirements
* Acts as line manager for US Proposal team ensuring alignment with objectives (>5 direct reports)
* Performs general supervisory duties for assigned staff including work scheduling, performance evaluation activities, career development and preparation of training plans, where applicable
* Acts as a consultant/expert POC on complex RFPs/quotes
* Responsible for senior management-facing activities surrounding assigned client opportunities
* Takes action to troubleshoot issues around client inquiry requirements and Covance capabilities
* Responsible for the maintenance and continued development of client relationships for all Proposal team members
* Provides training and guidance to Proposal staff (on process, effective communication, etc.)
* Performs or ensures quality control activities for Proposal staff
* Monitors team capacity and assist in priority setting while maintaining performance standards
* Troubleshoots triage issues surrounding new inquiries
* Works closely with other Covance Proposal teams; interacts extensively with other BU functional areas
* Communicates and presents the GCO/departmental vision, involving particularly the dissemination of information on Covance, BU-specific and commercial topics
* Ensures effective staffing and business continuity within CS (i.e. problem-solving against market concerns, resourcing issues, etc.)
* Ensures consistent implementation of global processes and procedures
* Identifies and drives team improvement opportunities, applies analytical tools to process issues, and takes ownership for team process improvement
* Ensures that financial targets are met and that an appropriate forward load is maintained
* Works with Operations and Senior Management where applicable to regularly review pricing policy and establish prices for individual studies, ensuring that the services offered remain competitive
* Works closely with Marketing and Operations on the generation and application of appropriate text and/or pricing for new service offerings
* Participates in interdepartmental and cross-site projects
* Identifies key departmental metrics (i.e. quality, productivity, etc)
* Reviews, analyzes and interprets departmental reports
* Maintains appropriate knowledge of current and future technical and regulatory environments


Bachelor's degree in a scientific, business or related field (or equivalent work Experience )


* Minimum of 10 years direct CRO/pharma Experience with 5 years in a supervisory role preferred
* Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
* Demonstrated ability to plan, multi-task and prioritize
* Demonstrated teamwork, communication (written and verbal), and organizational skills
* Ability to work to deadlines and problem-solve
* Strong analytical skills
* Stong Excel skills
* Ability to communicate appropriately and effectively with clients and Covance senior management
* Positive attitude and sense of urgency
* Possesses a strong knowledge of and ability to work across Covance BU lines
* Ability to negotiate
* Demonstrated leadership ability

Position Type: Full-Time

Location: Regional, NAT - Nationwide


Covance Recruiting Process

Below is a general Overview of Our Recruiting Process

If you’d like to work for us, please submit your resume/CV online. If your ability to use or access our electronic application is limited due to a disability, please visit or call 1-800-978-4473 for help.

We consider applications from everyone who is interested in a position with us and who meets the required criteria and qualifications.

If your application is selected, someone from our recruiting team will contact you to arrange an initial screen. We may carry this out over the phone or at a face-to-face meeting. You must complete the screen to be considered for the position.

Based on the results of the initial screen, we may invite you to an interview. One of our recruiting team members will contact you to arrange this. The process may involve several interviews, initially over the phone, and then face-to-face with different members of the hiring team.

Our interviews follow a behavioral-based format. This means we’ll ask you to give us information that’s specific to your professional and educational experiences.

Hiring team members will share and discuss their input and then make their decision.

If you’re the person who best meets the requirements of the position, a member of the hiring team will get in touch to make you an offer of employment. Covance is an eVerify employer (United States only).