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Investigator Support Coordinator

Covance - Indianapolis, Indiana

1/12/2018 4:53:20 PM

Job Overview

Work Hours: 8am - 5pm

We are seeking an Investigator Support Coordinator to complete the following tasks:

* Notify investigator sites, sponsors, and affiliates of laboratory results, exclusion flags, and test cancellations as defined in the Statement of Work (SOW)
* Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
* Assist and support management in the implementation of global processes and procedures
* Track and report metrics as determined by management in the agreed timelines
* Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete
* Act as a liaison for the investigator sites
* Instill a culture where patient safety is top priority
* Promptly address patient safety issues and escalate, as needed, for resolution
* Ensure the investigator's needs are explored prior to implementation of new processes and procedures


* High school diploma or equivalent is required
* Ability to work independently
* Ability to use computer and office software applications (e.g. Microsoft Word, Excel and Outlook)
* Strong verbal and written skills
* Attention to detail
* Customer service Experience
* Critical thinking and problem solving skills


* Previous healthcare, medical or laboratory Experience
* Two year degree and/or Medical Assistant (preferred)
* Strong demonstration of high volume high pressure work Experience

Position Type: Full-Time

Location: Indianapolis, IN - Indiana

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